Delivery Information

Delivery Information
Last updated: 01 July 2021

Tactical Balance offers 5 (Five methods of delivery of Goods to you. You may elect delivery via:

  • Flat Shipping Rate: this is with The Guy Guys overnight shipping
  • The Courier Guy: (Cheaper option, 2 to 3 working days)
  • Pickup From Store: you will need to arrange with Tactical Balance to pick up goods at our Office in Cape Town
  • International (Will be Quoted Separately): This is for all our International Customers as we use FedEx to ship goods and the cost changes depending on what country goods are being shipped to.
  • Courses: No shipping amount is on this as some customers will be purchasing a spot on one of our courses R0,00 fee

Some of our goods need specialist delivery and not all options are available on all orders. We’ll always offer you the fastest possible options for your order, which will be shown to you at checkout.

There is a lead time from time of order to time shipping, Customers will be given lead time.

In purchasing a ticket or workshop/course hosted by Personal Safety / MDW, whether your ticket was purchased via our website or a direct Invoice, whether your ticket was purchased by you personally or by someone on your behalf, in purchasing a ticket or workshop/course you are deemed to have accepted all our Workshop / Course Policies.

Our Workshop / Course Policies are as follows:

If you need to cancel your workshop/course registration you must do so in writing
If you need to cancel your workshop/course registration for whatever reason, please do so in writing, an email will suffice. We recognize that unforeseen personal circumstances may arise impacting your ability to attend our workshop(s) / course(s), however, Personal Safety / MDW will not accept responsibility for these.

30 days before the workshop/course date:

100% refund or a workshop credit of 100% for the same or similar workshop/course value or contribution to another workshop/course within the next 6 months.

Less than 30 days (more than 7 days) before the workshop/course date:

70% refund or a workshop credit of 70% for the same or similar workshop/course value or contribution to another workshop/course within the next 6 months.

7 days before the workshop date:

30% refund or a workshop credit of 30% for the same or similar workshop value or contribution to another workshop/course within the next 6 months.

Processing Refunds

Refunds agreed by Personal Safety / MDW will be processed within 30 days of the agreement to make the refund being provided in writing to the attendee by Personal Safety / MDW.

Workshop / Course Cancellations

In the event Personal Safety / MDW needs to cancel a workshop for any reason, including last-minute unavailability of the speaker or the unexpected occurrence of events, then a full refund will be made of the workshop/course registration fee to the person or organization who paid for the original registration. In the event of a workshop/course cancelation, Personal Safety / MDW will not be responsible for any cost other than the workshop/course registration fee. Refunds will be made within 30 days of notification being made in writing to the attendee of the cancelation of the workshop/course.

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